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Pensacola West/Gulf Shores - KOA

rude owner
  • CampingBotCampingBot January 2011
    Originally posted in the old review system on 06/09/2010 by jacob

    I have not actually stayed at the campground. My problem is with the owner. When trying to cancel a reservation due to the recent oil spill, the owner would not return calls I made regarding the need to cancel. When I did reach the owner after several calls she was very rude, refused to refund the whole amount, and hung up the phone. I can only wonder what the customer service would be like if staying at the campground.